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For the United Kingdom market we only sell B2B.  Therefore we need your VAT registration number when you order and are all prices exclusive VAT.

 

ABOUT US.

https://www.truelightdaylightlamps.co.uk is the internet trading division for the UK of the lighting company Naturalite Benelux BV (https://www.naturalite.nl/en/). We supply True-Light lamps to trade, business and consumer customers in The Netherlands, Belgium, Luxembourg, France, Ireland and the United Kingdom. All orders are packed and shipped from our distribution centre based in The Netherlands.

Should you require assistance with finding the right light bulbs, just one phone call or email will put you in direct contact with a member of our sales team, all of whom have considerable experience in the lighting or electrical industry, so you can rest assured that you will be in safe hands. If you have specific requirements or a bulk order again one phone call or email with your details will be met with a prompt reply. We welcome overseas enquiries and export lamps.

You can contact the team by phone on 0031 522 473161. You can reach us from Monday to Friday, from 09.00am till 5.00pm.
You can always send us an email:

Our success is the result of thorough knowledge of artificial daylight lighting and excellent customer service!

In order to extend the UK market presence, we are actively seeking distributors in the UK to distribute our high quality products.
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We calculate our prices in euros, so there can be a daily difference, depending on the foreign exchange market. Also we only sell B2B for the UK market, so all prices are exclusive VAT.

We are paying a lot of attention to the packaging of our products to ensure that your order arrives to you undamaged. This handling fee amounts are € 18,-  for The UK, excl. VAT.  Shipping costs to the Channel Islands are € 39,- . If you are ordering for € 250,-,,  there are no shipping costs. Your order will be shipped on the day of receiving cleared payment, should this not be possible you will receive an email message about the delivery date. As soon as your order is ready for transport you will receive by e-mail a trace number so you can track your order.

Warranty.
For all items that you purchase from us, the statutory warranty applies. On True-Light lamps you receive  2 year warranty, on the True-Light ledpanels and biodynamic leds 5 years.
This means that an article should be in good condition and should operate properly under normal use. When you receive an article where this is not the case, we would be happy to provide a suitable solution as soon as possible. The warranty period starts on the date of invoice. Indirect costs, caused by the outdoor company of the defective article, are not recoverable.


Breakage on delivery.
The products that are sent are packaged with care. Although this greatly reduces the risk of breakage, fracture  sometimes happends. Upon delivery of the shipment, we ask you to accept the shipment and check. If breakage is found please notify us within 24 hours of receipt to be eligible for replacement.

Payment options.
You can pay in advance by bank or we send you a paypal request.

Return / Return time.
For the United Kingdom market we only sell B2B.  Therefore we need your VAT registration number when you order.

Never the less, the business purchases can be returned in the original, undamaged packaging. We will refund the entire purchase price when we receive your purchase undamaged. We do not refund the calculated shipping costs. The shipping costs for returning the order are also for your account. All cancellations, returns and exchanges must be communicated in writing to . This can be done via email or post. You must provide us with at least your full name and the invoice number.  Our general terms and conditions apply to business purchases. 

VAT invoice.
Once you’ve placed your order through the website you will receive an order confirmation email and a VAT invoice, providing all the information you need to claim back VAT from HMRC. 

Our site has a Comodo secure SSL certificate which provides you with a secure connection for your transactions. In addition we use bank payments and PayPal to give you flexible, protected payment options.

Want advice?

We are happy to help you with tips or advice tailored to your needs.

E-mail:

We can be reached by telephone from Monday to Friday from 09.00-17.00: +31 (0) 522-473161